HOW TO SOLVE V2020.03 MB SD C4 UNKNOWN LAN ID ERROR

Customer problem: I bought MB SD Connect C4, V2020.03 software HDD and second- hand Panasonic laptop. The software had been installed before delivering. But when I received and run the software, I got the error message prompt “Unknown LAN ID”. How to solve it?

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Solution offered by www.obd2tool.com engineer:

Please try to uninstall the virtual network interface card (VNIC) to show ID.

Step 1: Click Start icon

Enter device manager in the search box

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Step 2: When it appears on the screen, double click it to open network adapter

Select the network card you want to delete, right click and select Uninstall

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