VXDIAG JLR DoIP stuck at find vehicle via VIN Problem Solution

Symptoms:

Vehicle model:  Range Rover sport autobiography year 2019

Device:  VXDIAG JLR VCX DoIP scanner

I have a technical question for jlr doip.

I have everything connected. All firmware updated on jlr doip.

I am using authorized dealer login. I am unable to connect. It is stuck at find vehicle via VIN. And does not proceed.

I also try using my own independent repairer login. Samething, it is stuck on find vehicle via VIN.

Here is a picture of me logging in.

vxdiag-2019-ranger-rover

The software is ok to detect Bosch doip in settings.

Internet connection ok.

This is using authorized dealer login.
Samething with my own independent login.

Obd2tool Solution:

Please update Pathfinder software to latest version (current version goes to v242 till July 2019)

Make sure you have enabled internet connection.

Test result:

I updated to V242 on JLR DoiP HDD.

I also found vx manager, automatically change to wireless. But I am using USB. I re-configure to connect USB. I can use now. Thanks.

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